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# Support : service@dawayo.de   # Wholesale : info@dawayo.de

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Order more than 60 Euro, get free delivery!

# Support : service@dawayo.de   # Wholesale : info@dawayo.de

Weekend Delivery

We deliver directly on weekends!

A. We are currently providing services in Düsseldorf, Neuss and Ratingen. However, delivery may not be possible in some areas where vehicle access is difficult ( ex. Altstadt, Dusseldorf )

B. Delivery time is from 12:00 to 6:00 PM on Friday/Saturday, and the deadline for submission is 11:00 AM on Friday/Saturday.

C. Once delivery begins, we will send you an estimated time of arrival and a real-time tracking link of the delivery vehicle via SMS and email ( SMS will be sent when you enter your mobile phone number when ordering )

D. If you enter an alternate delivery location, such as a garage or garden, in the order memo in advance, we will store the product in that location if you are absent ( Storage is not possible in places such as stores or post offices )

E. Weekend shipping rates are calculated based on a maximum weight of 50 kg. If the shipping cost is high due to wholesale order, please contact info@dawayo.de and we will adjust the price.

Caution! – Orders that include alcoholic beverages cannot be delivered in your absence and staff may request ID verification.
* Based on section 9 of the JuSchG ( Juvenile Protection Act ) and the judgment AZ.: 13 O 1/19 of the Bochum District Court.

Simple tips

Simply select “Dawayo Delivery [Fr 12-18 Uhr]” or “Dawayo Delivery [Sa 12-18 Uhr]“. Otherwise, the order and payment methods are the same as before ( only selectable when entering the service area postcode number )

Dawayo Delivery [Fr 12~18 Uhr]
FridaySaSoMoTuWeThFriday
after 11 AM↢    Able to order     ↣before 11 AM
  Delivery from 1 PM
 
Dawayo Delivery [Sa 12~18 Uhr]
SaturdaySoMoTuWeThFrSaturday
after 11 AM↢    Able to order     ↣before 11 AM
  Delivery from 1 PM
Dawayo Delivery [Fr 12~18 Uhr]
FridaySa~ThFriday
after 11 AM↢  Able to order   ↣before 11 AM
  Delivery from 1 PM
 
Dawayo Delivery [Sa 12~18 Uhr]
SaturdaySo~FrSaturday
after 11 AM↢  Able to order   ↣before 11 AM
  Delivery from 1 PM

Service/Delivery Price

For orders under 100€  For orders over 100€ 
Dusseldorf district A9,5 EUR Dusseldorf district A2,5 EUR
Dusseldorf district B / Part of Neuss11,5 EURDusseldorf district B / Part of Neuss4,5 EUR
Dusseldorf district C / Part of Ratingen13,5 EURDusseldorf district C / Part of Ratingen6,5 EUR
Dusseldorf district D15,5 EURDusseldorf district D8,5 EUR
For orders under 100€ 
Dusseldorf district A9,5 EUR
Dusseldorf district B / Part of Neuss11,5 EUR
Dusseldorf district C / Part of Ratingen13,5 EUR
Dusseldorf district D15,5 EUR
For orders over 100€ 
Dusseldorf district A2,5 EUR
Dusseldorf district B / Part of Neuss4,5 EUR
Dusseldorf district C / Part of Ratingen6,5 EUR
Dusseldorf district D8,5 EUR

Frequently Asked Questions

Q1. It says the delivery time is between 12pm and 6pm, can I specify the exact delivery time?

A1. Requests such as “scheduling delivery for a specific time period” cannot be applied because the route is automatically optimized according to the distance and traffic conditions.

Q2. What if delivery fails due to personal circumstances or absence?

A2. If delivery fails without prior contact or designation of a storage location, it will be returned to the company. In this case, when requesting a refund, only the remaining amount excluding shipping costs and refrigerated/frozen products will be processed, and additional fees will be charged for re-delivery requests.

Q3. Although it is close to Dawayo Store, the service is not available due to different areas. Is shipping possible?

A3. If you contact the customer center ( service@dawayo.de ), we will check if delivery is possible.

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