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# Support : service@dawayo.de   # Wholesale : info@dawayo.de

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Point/Membership

Point/Membership

A. In order to use the points and membership system, an account registered as a member is required, and points and membership are automatically deleted when you withdraw.

B. Points are calculated as “50 points = 1 EUR“, and points have a validity period of 1 year from the point of accumulation ( when using points, there may be a slight difference in amount depending on the decimal point calculation )

C. Points can be earned through product purchase, product evaluation. When purchasing a product, 1~5% of the payment amount is accrued depending on the grade, and 5 points equivalent to 0.1 EUR per case are accrued when completing a product evaluation.

D. Bronze, Silver and Gold corresponding to the general membership level are valid for 3 months from the time of obtaining the level, and VIP and VVIP corresponding to the special membership level are valid for 6 months from the time of obtaining the level.

E. The new point system will be applied from 8:00 am on January 29, 2021, and the rating system will be applied from February 1, 2021 ( March 05, 2021 – Change in product evaluation point value )

Membership Customer Bronze Silver Gold VIP VVIP
Condition Order amount : 0~99EUR Order amount : 100~199EUR Order amount : 200~299EUR Order amount : 300EUR~ Last 6 months payment : Top 16-30 customers Last 6 months payment : Top 1-15 customers
Point rate 1% 2% 3% 4% 5% 5%
Validity Basic 3 Months 3 Months 3 Months A : February 1 – July 30 B : August 1 – January 31 ( of the following year ) A : February 1 – July 30 B : August 1 – January 31 ( of the following year )
Special Free Standard Delivery* Free Express Saver Delivery*

* Free delivery is for delivery within Germany only

Membership Condition Point rate Validity Special
Customer Order amount : 0~99EUR 1% Basic
Bronze Order amount : 100~199EUR 2% 3 Months
Silver Order amount : 200~299EUR 3% 3 Months
Gold Order amount : 300EUR~ 4% 3 Months
VIP Last 6 months payment : Top 16-30 customers 5% A : February 1 – July 30 B : August 1 – January 31 ( of the following year ) Free Standard Delivery*
VVIP Last 6 months payment : Top 1-15 customers 5% A : February 1 – July 30 B : August 1 – January 31 ( of the following year ) Free Express Saver Delivery*

* Free delivery is for delivery within Germany only

Frequently Asked Questions

Q1. When determining the membership level, is the total amount of payment for multiple orders calculated? Or do you calculate the payment amount for a single order?

A1. We calculate the amount of payment for a “single order”. For example, customer A who placed an order of 50 EUR 4 times and customer B who placed an order of 200 EUR just 1 time would have the same total payment of 200 EUR – but only customer B can achieve the Silver membership.

1. Order 2. Order 3. Order 4. Order Total Membership
Customer A 50 EUR 50 EUR 50 EUR 50 EUR 200 EUR Customer
Customer B 200 EUR 200 EUR Silver
1. Order Customer A Customer B
2. Order 50 EUR 200 EUR
3. Order 50 EUR
4. Order 50 EUR
Total 50 EUR
Membership 200 EUR 200 EUR
Customer Silver

Q2. How is the point accrual percentage per member level applied?

A2. The percentage of points earned is “applied from the next order that achieves the level”. You can easily understand it by checking the chart below.

1. Order 2. Order 3. Order 4. Order
Customer 200 EUR Silver * Validity : 3 Months 250 EUR Silver * Validity : 3 Months 350 EUR Gold * Validity : 3 Months 50 EUR
1% Point 3% Point 3% Point 4% Point
1. Order Customer
200 EUR 1% Point
2. Order Silver * Validity : 3 Months
250 EUR 3% Point
3. Order Silver * Validity : 3 Months
350 EUR 3% Point
4. Order Gold * Validity : 3 Months
50 EUR 4% Point
TOP

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