Point/Membership
Point/Membership
A. In order to use the points and membership system, an account registered as a member is required, and points and membership are automatically deleted when you withdraw.
B. Points are calculated as “100 points = 1 EUR“, and points have a validity period of 2 year from the point of accumulation ( when using points, there may be a slight difference in amount depending on the decimal point calculation )
C. Points can be earned through product purchase, product evaluation. When purchasing a product, 1~5% of the payment amount is accrued depending on the grade, and 10 points equivalent to 0.1 EUR per case are accrued when completing a product evaluation.
D. Bronze, Silver and Gold corresponding to the general membership level are valid for 3 months from the time of obtaining the level, and VIP and VVIP corresponding to the special membership level are valid for 6 months from the time of obtaining the level.
E. The new point system will be applied from 8:00 am on January 29, 2021, and the rating system will be applied from February 1, 2021 ( As of February 15, 2024, the conversion basis for 1 euro has changed from 50 points to 100 points. Points acquired prior to this date have been doubled )
Membership | Customer | Bronze | Silver | Gold | VIP | VVIP |
Condition | Order amount : 0~99EUR | Order amount : 100~199EUR | Order amount : 200~299EUR | Order amount : 300EUR~ | Last 6 months payment : Top 16-30 customers | Last 6 months payment : Top 1-15 customers |
Point rate | 1% | 2% | 3% | 4% | 5% | 5% |
Validity | Basic | 3 Months | 3 Months | 3 Months | A : February 1 – July 30 B : August 1 – January 31 ( of the following year ) | A : February 1 – July 30 B : August 1 – January 31 ( of the following year ) |
Special | Free Standard Delivery* | Free Express Saver Delivery* |
* Free delivery is for delivery within Germany only
Membership | Condition | Point rate | Validity | Special |
---|---|---|---|---|
Customer | Order amount : 0~99EUR | 1% | Basic | |
Bronze | Order amount : 100~199EUR | 2% | 3 Months | |
Silver | Order amount : 200~299EUR | 3% | 3 Months | |
Gold | Order amount : 300EUR~ | 4% | 3 Months | |
VIP | Last 6 months payment : Top 16-30 customers | 5% | A : February 1 – July 30 B : August 1 – January 31 ( of the following year ) | Free Standard Delivery* |
VVIP | Last 6 months payment : Top 1-15 customers | 5% | A : February 1 – July 30 B : August 1 – January 31 ( of the following year ) | Free Express Saver Delivery* |
* Free delivery is for delivery within Germany only
Frequently Asked Questions
Q1. When determining the membership level, is the total amount of payment for multiple orders calculated? Or do you calculate the payment amount for a single order?
A1. We calculate the amount of payment for a “single order”. For example, customer A who placed an order of 50 EUR 4 times and customer B who placed an order of 200 EUR just 1 time would have the same total payment of 200 EUR – but only customer B can achieve the Silver membership.
1. Order | 2. Order | 3. Order | 4. Order | Total | Membership | |
Customer A | 50 EUR | 50 EUR | 50 EUR | 50 EUR | 200 EUR | Customer |
Customer B | 200 EUR | 200 EUR | Silver |
1. Order | Customer A | Customer B |
---|---|---|
2. Order | 50 EUR | 200 EUR |
3. Order | 50 EUR | |
4. Order | 50 EUR | |
Total | 50 EUR | |
Membership | 200 EUR | 200 EUR |
Customer | Silver |
Q2. How is the point accrual percentage per member level applied?
A2. The percentage of points earned is “applied from the next order that achieves the level”. You can easily understand it by checking the chart below.
1. Order | 2. Order | 3. Order | 4. Order | ||||
Customer | 200 EUR | Silver * Validity : 3 Months | 250 EUR | Silver * Validity : 3 Months | 350 EUR | Gold * Validity : 3 Months | 50 EUR |
1% Point | 3% Point | 3% Point | 4% Point |
1. Order | Customer | |
---|---|---|
200 EUR | 1% Point | |
2. Order | Silver * Validity : 3 Months | |
250 EUR | 3% Point | |
3. Order | Silver * Validity : 3 Months | |
350 EUR | 3% Point | |
4. Order | Gold * Validity : 3 Months | |
50 EUR | 4% Point |