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Delivery Area/Price

Please check one more time!

A. The process of packaging the product and handing it over to the delivery company is called “shipping”, and the process of taking the product and delivering it to the customer is called “delivery”. Our company’s employees are in charge of the “shipping”. From the “delivery”, the staff of the delivery company is in charge.

B. “Shipping date” is calculated as “business days” based on “shipment date” rather than “order date”. Therefore, legally specified holidays and public holidays in the region where you live are not included in the calculation.

C. Insulation materials such as dry ice and ice are used to preserve the quality, but refrigerated/frozen products are likely to deteriorate if they spend the weekend in a transport truck or warehouse. Therefore, we do not ship orders containing these items on Thursdays and Fridays ( however, if you are close to Düsseldorf and delivery is available before the weekend, we will contact you in advance )

D. Standard delivery and express delivery differ in “Delivery Speed” and “Delivery Stage”. Express delivery is faster than standard delivery, and delivery steps are recorded in more detail. Product shipments are processed in the order in which they are placed, so choosing Express Shipping does not make shipping faster.

E. Depending on the delivery method and whether you order a refrigerated/frozen package, the solution policy will be different in case of problems. Please check the “Shipping/Quality Policy” page for more details.

Germany ( UPS/DHL delivery )

UPS shipping costs are calculated based on a total product weight of 25-30 kg.

For additional requests for UPS Access Point delivery, shipping costs are calculated based on a final packaging weight of 20 kg (product + box + cooling agents, etc.)

UPS, DHL Standard / 3-5 Business days / per 25kg
Under 60 EUR6.9 EUR per 25kg
Over 60 EURFree up to 25kg ( + 6.9 EUR per 25kg )
UPS Express Saver / 2~3 Business days / per 30kg
Under 60 EUR12 EUR per 30kg
Between 60~150 EUR6.5 EUR per 30kg
Over 150 EURFree up to 30kg ( + 6.5 EUR per 30kg )
UPS Express / 1~2 Business days / per 30kg
Under 60 EUR18 EUR per 30kg
Between 60~150 EUR12 EUR per 30kg
Between 150~300 EUR6 EUR per 30kg
Over 300 EURFree up to 30kg ( + 6 EUR per 30kg )

Outside Germany ( UPS delivery )

The shipping costs are based on the total weight of all products, set at 20 kg.

Only instant and dry food types, excluding refrigerated/frozen products, can be delivered through UPS due to delivery time and distance ( if you order refrigerated/frozen products, you are deemed to have agreed to the disclaimer regarding product quality )

 Additional charges ( Außengebietszuschlag )  UPS ( Revised on February 11, 2021 / applied on 12 ) 
 No additional charges 0~30kgBelgium (BE), Denmark (DK), Luxembourg (LU), Netherlands (NL), Czech Republic (CZ), Poland (PL), Croatia (HR), Slovenia (SL), Slovakia (SK) 
Standard 17 EUR
   
 
 Austria, Sweden ( Austria : Alps region / Sweden : Islands and northern regions ) 0~30kgItaly (IT) PLZ 10000~50000, Monaco (MC), Austria (AT), Sweden (SE) 
Standard+ 27 EUR20 EUR
   
 
 France, Finland ( France : Island and southern, eastern forest regions / Finland : Central and lake regions) 0~30kgFrance (FR), Finland (FL) 
Standard+ 27 EUR24 EUR
   
 
 Hungary ( Hungary : Northeast region ) 0~30kgBulgaria (BG), Estonia (EE), Latvia (LV), Lithuania (LT), Romania (RO), Hungary (HU) 
Standard+ 27 EUR28 EUR
   
 
 Portugal, Spain ( Overseas territories / e.g. Canary Islands, Madeira Islands, Melilla, etc. ) 0~30kgGreece (GR), Ireland (IE), Italy (IT), Portugal (PT), Spain (ES) 
StandardNo Delivery30 EUR
   
 
 No additional charges 0~30kgAndorra (AD), Liechtenstein (LI), San Marino (SM) 
Standard 50 EUR
   
 
UPS ( Revised on February 11, 2021 / applied on 12 )
 Belgium (BE), Denmark (DK), Luxembourg (LU), Netherlands (NL), Czech Republic (CZ), Poland (PL), Croatia (HR), Slovenia (SL), Slovakia (SK) 
0~30kg17 EUR
  
   
 Italy (IT) PLZ 10000~50000, Monaco (MC), Austria (AT), Sweden (SE) 
0~30kg20 EUR
  
 * Austria, Sweden ( Austria : Alps region / Sweden : Islands and northern regions )+ 27 EUR
 France (FR), Finland (FL) 
0~30kg24 EUR
  
 * France, Finland ( France : Island and southern, eastern forest regions / Finland : Central and lake regions)+ 27 EUR
 Bulgaria (BG), Estonia (EE), Latvia (LV), Lithuania (LT), Romania (RO), Hungary (HU) 
0~30kg28 EUR
  
 * Hungary ( Hungary : Northeast region )+ 27 EUR
 Greece (GR), Ireland (IE), Italy (IT), Portugal (PT), Spain (ES) 
0~30kg30 EUR
  
 * Portugal, Spain ( Overseas territories / e.g. Canary Islands, Madeira Islands, Melilla, etc. )No Delivery
 Andorra (AD), Liechtenstein (LI), San Marino (SM) 
0~30kg50 EUR
  
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