Please check one more time!

A. The process of packaging the product and handing it over to the delivery company is called “shipping”, and the process of taking the product and delivering it to the customer is called “delivery”. Our company’s employees are in charge of the “shipping”. From the “delivery”, the staff of the delivery company is in charge.

B. “Shipping date” is calculated as “business days” based on “shipment date” rather than “order date”. Therefore, legally specified holidays and public holidays in the region where you live are not included in the calculation.

C. Insulation materials such as dry ice and ice are used to preserve the quality, but refrigerated/frozen products are likely to deteriorate if they spend the weekend in a transport truck or warehouse. Therefore, we do not ship orders containing these items on Thursdays and Fridays ( however, if you are close to Düsseldorf and delivery is available before the weekend, we will contact you in advance )

D. Standard delivery and express delivery differ in “Delivery Speed” and “Delivery Stage”. Express delivery is faster than standard delivery, and delivery steps are recorded in more detail. Product shipments are processed in the order in which they are placed, so choosing Express Shipping does not make shipping faster.

E. Depending on the delivery method and whether you order a refrigerated/frozen package, the solution policy will be different in case of problems. Please check the “Shipping/Quality Policy” page for more details.

Germany ( UPS/DHL/DPD delivery )

* Shipping cost is calculated based on the maximum weight of 30kg. At this time, the weight of the coolant such as dry ice, the box, and the cushioning material is basically added up ( about 4~5kg is calculated by default )

* If you choose UPS Access Point delivery, the delivery fee is calculated based on the maximum weight of 20kg.

* If there is an additional request, the product can be delivered via DHL or DPD at no extra charge ( only standard delivery is possible )

* If there is an additional request, products can be delivered via UPS Standard – Adult Signature, which requires identification and signature upon receipt of the product ( 10 EUR per 30 kg )

Outside Germany ( UPS delivery )

* Shipping cost is calculated based on the maximum weight of 30kg. At this time, the weight of the coolant such as dry ice, the box, and the cushioning material is basically added up ( about 3~4kg is calculated by default )

* Only instant and dry food types, excluding refrigerated/frozen products, can be delivered through UPS due to delivery time and distance ( if you order refrigerated/frozen products, you are deemed to have agreed to the disclaimer regarding product quality )

Germany ( UPS/DHL/DPD delivery )

For orders under 50€ For orders over 50€
UPS Express Saver ( 1~2 Tage ) 9,5 EUR UPS Express Saver ( 1~2 Tage ) 5 EUR
UPS Standard ( 3~5 Tage ) 5 EUR UPS Standard ( 3~5 Tage ) Free
UPS Access Point ( 3~5 Tage / Ship to the Kiosk ) 5 EUR UPS Access Point ( 3~5 Tage / Ship to the Kiosk ) Free
UPS Free ( 3~5 Tage / For orders over 200 EUR ) Free

Outside Germany ( UPS delivery )

Additional charges ( Außengebietszuschlag ) UPS ( Revised on February 11, 2021 / applied on 12 )
No additional charges 0~30kg Belgium (BE), Denmark (DK), Luxembourg (LU), Netherlands (NL), Czech Republic (CZ), Poland (PL), Croatia (HR), Slovenia (SL), Slovakia (SK)
Standard 17 EUR
Austria, Sweden ( Austria : Alps region / Sweden : Islands and northern regions ) 0~30kg UK (UK), Italy (IT) PLZ 10000~50000, Monaco (MC), Austria (AT), Sweden (SE)
Standard + 27 EUR 20 EUR
France, Finland ( France : Island and southern, eastern forest regions / Finland : Central and lake regions) 0~30kg France (FR), Finland (FL)
Standard + 27 EUR 24 EUR
Hungary ( Hungary : Northeast region ) 0~30kg Bulgaria (BG), Estonia (EE), Latvia (LV), Lithuania (LT), Romania (RO), Hungary (HU)
Standard + 27 EUR 28 EUR
Portugal, Spain ( Overseas territories / e.g. Canary Islands, Madeira Islands, Melilla, etc. ) 0~30kg Greece (GR), Ireland (IE), Italy (IT), Portugal (PT), Spain (ES)
Standard No Delivery 30 EUR
No additional charges 0~30kg Andorra (AD), British Guernsey (GG), British Jersey (JE), Liechtenstein (LI), Norway (NO), San Marino (SM)
Standard 50 EUR

Germany ( UPS/DHL/DPD delivery )

For orders under 50€
UPS Express Saver ( 1~2 Tage ) 9,5 EUR
UPS Standard ( 3~5 Tage ) 5 EUR
UPS Access Point ( 3~5 Tage / Ship to the Kiosk ) 5 EUR
For orders over 50€
UPS Express Saver ( 1~2 Tage ) 5 EUR
UPS Standard ( 3~5 Tage ) Free
UPS Access Point ( 3~5 Tage / Ship to the Kiosk ) Free
UPS Free ( 3~5 Tage / For orders over 200 EUR ) Free

Outside Germany ( UPS delivery )

UPS ( Revised on February 11, 2021 / applied on 12 )
Belgium (BE), Denmark (DK), Luxembourg (LU), Netherlands (NL), Czech Republic (CZ), Poland (PL), Croatia (HR), Slovenia (SL), Slovakia (SK)
0~30kg 17 EUR
UK (UK), Italy (IT) PLZ 10000~50000, Monaco (MC), Austria (AT), Sweden (SE)
0~30kg 20 EUR
* Austria, Sweden ( Austria : Alps region / Sweden : Islands and northern regions ) + 27 EUR
France (FR), Finland (FL)
0~30kg 24 EUR
* France, Finland ( France : Island and southern, eastern forest regions / Finland : Central and lake regions) + 27 EUR
Bulgaria (BG), Estonia (EE), Latvia (LV), Lithuania (LT), Romania (RO), Hungary (HU)
0~30kg 28 EUR
* Hungary ( Hungary : Northeast region ) + 27 EUR
Greece (GR), Ireland (IE), Italy (IT), Portugal (PT), Spain (ES)
0~30kg 30 EUR
* Portugal, Spain ( Overseas territories / e.g. Canary Islands, Madeira Islands, Melilla, etc. ) No Delivery
Andorra (AD), British Guernsey (GG), British Jersey (JE), Liechtenstein (LI), Norway (NO), San Marino (SM)
0~30kg 50 EUR